All members of the Thompson Group operate under our ‘Commitment to Delivering Excellence’ ethos.

This commitment is entrenched throughout the business from the Managing Director to the Apprentices, and involves each and every member of the team focusing on consistently meeting or exceeding our clients’ expectations.

The Thompson Group focus on both individual and team training and development to ensure that we can deliver above and beyond the industry norms and accepted practice.

Directly linked to our Mission, Vision and Values our ‘Commitment to Delivering Excellence’ ethos has four main strands of:

  • Excellence in customer service
  • Excellence in people
  • Excellence in teamwork
  • Excellence in delivery

Each of these aspects is interwoven through all stages of every project; from design, through project management and installation to ongoing service and maintenance.

Our aim on every project is to ensure customer satisfaction through a true partnership approach. Rather than simply fixing equipment to a structure, ensuring that it is powered up and operational then leaving the customer to it, we will aim to ensure that the system is optimised to the clients needs, full system training has been delivered, everything is neat and tidy and that everyone is happy with the system before we leave site. If there are any teething troubles or our clients would like any alterations to the system once it is up and running, then we are happy to return to site and implement any changes that are required.


For further information you can download our Commitment to Delivering Excellence broadsheet.